Refund Policy

Last updated: August 2026

90-day money-back guarantee

Norevina products are covered by a 90-day money-back guarantee. If you are not satisfied with your purchase, you may request a refund within 90 days of the date your order is fulfilled. All sales are final 90 days after fulfillment.

Condition required for a refund

Refunds are issued only if the product and everything included with it are returned undamaged. That means the device itself and every item that shipped in the box — including the quick-start instruction card and the warranty card — must come back complete and in undamaged condition, with no cut, stripped, or modified wiring or connectors, and with the original packaging where possible.

We may deny a refund, or issue a partial refund, if a returned item is damaged, missing components, or shows signs of misuse, abuse, tampering, attempted repair, or modification. Normal signs of installation and testing are expected and will not disqualify your return.

If a returned item does not qualify, we will contact you before making a decision, and we will explain why.

If your order arrives damaged, defective, or incorrect

The condition requirement above applies to returns for change of mind or dissatisfaction. It does not apply if we made the mistake. If your order arrives damaged, defective, or is not what you ordered, email shopnorevina@gmail.com with your order number and photos of the item and packaging within a reasonable time after delivery, and we will replace it or refund you at no cost to you.

How to start a return

1. Email shopnorevina@gmail.com with your order number and a short description of why you are returning the product.
2. We will reply with return instructions and the return address.
3. Pack the device and all included items securely and ship them back using a trackable method. Keep your tracking number until your refund is processed.
4. We will inspect the return when it arrives and email you once your refund is approved.

Return shipping

You are responsible for return shipping costs on a change-of-mind return, and we recommend a trackable service — we cannot issue a refund for a package we never receive. If the item arrived damaged, defective, or incorrect, we cover return shipping.

What is not refundable

• items marked “final sale” or “non-returnable”;
• original shipping fees;
• expedited shipping fees;
• package protection or shipping insurance fees;
• priority order processing fees;
• gift cards, and orders paid for with gift cards;
• any labor, diagnostic, towing, or vehicle repair costs.

Exchanges

If you need a different item, the fastest route is to request a refund under this policy and place a new order once your return is approved.

Refund processing

Once we receive and inspect your return, refunds are generally processed within ten business days. After we process it, it may take up to another ten days for the credit to appear on your statement, depending on your bank or card issuer. Refunds are issued to the original payment method.

If your refund has not arrived after that window, check with your bank or card issuer first, then email shopnorevina@gmail.com with your order number and we will look into it.

Order cancellations and address changes

If you need to cancel or change an order, email shopnorevina@gmail.com with your order number as soon as possible. We often ship the same day an order is placed, so we cannot guarantee we can change or cancel an order before it goes out. Once it ships, the return process above applies.

Warranty claims are separate

The 90-day money-back guarantee is separate from the one-year limited hardware warranty that covers defects in materials and workmanship. If your device fails after the 90-day window, you may still have a warranty claim — see our Terms of Use and Conditions of Sale, or email us with your order number.

Questions

Norevina
Email: shopnorevina@gmail.com