Return Policy

Last updated: October 2026

Our 90-day money-back guarantee

Every Norevina product is covered by a 90-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a full refund of the product price within 90 days of the date your order is delivered. We chose 90 days deliberately — it is enough time to finish a bottle, retest, and know whether the product is working for you. All sales become final 90 days after delivery.

Opened bottles are fine

You may return opened or partially used bottles. We stand behind our products, so you do not need an unused bottle to qualify for a refund. Send back whatever remains — the bottle and any unused capsules — and we will process your return.

If you purchased a multi-bottle pack or bundle, return all bottles from the order (opened or not) for a full refund. Returning only some of the bottles from a bundle may result in a partial refund based on the quantity you kept.

If your order arrives damaged, defective, or incorrect

If your order arrives damaged, has a broken safety seal, or is not what you ordered, email shopnorevina@gmail.com with your order number and photos of the item and packaging within 14 days of delivery. We will send a replacement or refund you in full at no cost to you — in most cases you will not need to return anything.

How to start a return

1. Email shopnorevina@gmail.com with your order number and a short note on why you are returning the product.
2. We will reply within 1–2 business days with return instructions and the return address.
3. Pack the bottle(s) securely and ship them back using a trackable method. Keep your tracking number until your refund is processed.
4. We will confirm when your return arrives and email you as soon as your refund is issued.

Return shipping

For a change-of-mind return, you are responsible for return shipping, and we recommend a trackable service — we cannot refund a package we never receive. If your order arrived damaged, defective, or incorrect, we cover the cost.

What is not refundable

• items marked "final sale" or "non-returnable";
• original shipping fees;
• expedited shipping fees;
• package protection or shipping insurance fees;
• priority order processing fees;
• gift cards, and orders paid for with gift cards.

Exchanges

If you would like a different item, the fastest route is to request a refund under this policy and place a new order once your return is approved.

Refund processing

Once we receive and confirm your return, refunds are generally processed within ten business days. After we process it, it may take up to another ten days for the credit to appear on your statement, depending on your bank or card issuer. Refunds are issued to the original payment method.

If your refund has not arrived after that window, check with your bank or card issuer first, then email shopnorevina@gmail.com with your order number and we will track it down.

Before you open a payment dispute

If anything went wrong with your order, email us first. We can almost always resolve an issue — a refund, replacement, or missing package — faster than a chargeback can, and we answer every message.

Cancelling or changing an order

Need to cancel an order or fix a shipping address before it goes out? See our Cancellation Policy, or email shopnorevina@gmail.com with your order number as soon as possible. Once an order has shipped, the return process above applies.

Questions