Cancellation Policy

Last updated: October 2026

Cancelling before your order ships

If we receive your cancellation request before your order has been fulfilled, we will cancel it and issue a full refund to your original payment method — including shipping. You will receive a confirmation email once the cancellation is processed.

Because we process orders quickly, we cannot guarantee that any order can be cancelled before it ships. Cancellation requests are handled in the order they arrive, during business hours.

If your order has already shipped

Once an order has been fulfilled, it can no longer be cancelled — but you are still fully protected. Every Norevina order is covered by our 90-day money-back guarantee. Simply follow the steps in our Return Policy when the package arrives, and we will refund you once the return is processed. You can also refuse the delivery; once the package comes back to us, we will refund the product price (original shipping fees are not refundable).

Changing your shipping address

If you entered the wrong address, email shopnorevina@gmail.com with your order number and the correct address immediately. If the order has not shipped, we will update it and confirm by email. If it has already shipped, we will try to redirect it with the carrier, but we cannot guarantee a change once a package is in transit, and we are not responsible for orders delivered to an incorrect address that you provided.

Undeliverable and returned-to-sender packages

If a package is returned to us as undeliverable — for example, because of an incomplete address or an uncollected delivery — we will contact you to arrange reshipment or a refund of the product price. Original shipping fees and any reshipment costs are your responsibility unless the delivery failure was our error.

No subscriptions, no recurring billing

Every Norevina order is a one-time purchase. We do not auto-enroll you in a subscription, membership, or any form of recurring billing, and there is nothing you need to cancel to avoid future charges. If we introduce an optional subscription in the future, it will be clearly labeled at checkout, you will be able to cancel it at any time, and this page will be updated with instructions.

Refund timing

Refunds for cancelled orders are issued to your original payment method, generally within ten business days of our confirmation. Depending on your bank or card issuer, it may take up to another ten days for the credit to appear on your statement.

Questions